|
|
 |
|
 |
Shipping Policy
|
|
|
IMPORTANT: PLEASE INSPECT ALL PACKAGES FOR DAMAGE BEFORE SIGNING FOR THEM; REFUSE IF DAMAGED. Do NOT sign for any packages that you have not thoroughly inspected for damage. Please OPEN all boxes, and check for damage on the merchandise before accepting it. If the merchandise is damaged please refuse the damaged merchandise. If for any reason the truck driver will not allow you to thoroughly inspect all of the merchandise please write 'CARTONS DAMAGED' clearly on the delivery receipt; If there are ANY signs of damage on the carton (Including scratches, dings, dents, marks, or any other sign of possible mishandling) please make sure the driver waits for you to inspect all of the packages. If an item has concealed damage, please notify our Customer Service Department within 24 hours so that a claim can be processed. If concealed damaged merchandise is received please hold the original carton and damaged merchandise for inspection; OTHERWISE NO CLAIM, REPLACEMENT, OR REFUND CAN BE HONORED. All UPS/FedEx shipment are shipped with a SIGNATURE Requirement. Your package must be signed for by someone over the age of 18, the package will NOT BE LEFT UNATTENDED. If you will not be available for deliver we must know prior to shipping the package. If you are receiving a Gas Grill ISLAND, it is the CUSTOMER'S responsibility to off-load the island from the Semi-Truck. Islands DO NOT qualify for Garage Delivery. All shipments that require LTL delivery are delivered to your Garage only; packages will not be delivered in the home or up any stairs. In order to qualify for garage delivery the trucking company must be able to get a pallet jack from the end of your driveway to your garage; you must have a paved driveway. If you do not meet these requirements the item will be left at the end of your driveway and it is your responsibility to move the unit from there. If you have any questions regarding this policy or receive damaged merchandise please contact us immediately Toll-Free at 877-669-4669. Returns are subject to a 20% restocking fee, customer is responsible for shipping charges. Please visit our FAQ page for all of our shipping and return policies.
|
|
 |
|
 |
 |
