Thank you for the fireplaces. They were delivered in 2 days. I saved over $1100 on my 2 fireplaces. Great service. Thank God I found you.

This is to advise you that our Vintage Vent Free Cast Iron Propane Stove with logs arrived timely in good shape. The gas company finally arrived yesterday to install it and it worked great last night.

I want to thank you for helping me with the damaged fire place I received. You replaced it quickly and kept me informed on how things were being handled. I appreciate it.

Please accept my thanks and kudos for having a site and service that has exceeded my expectations! I'm telling everyone about you guys!!

Jason handled the sale. He was knowledgeable, helpful and efficient. He kept me informed every step of the way. ...Thanks to Jason and the rest of your team I'll be back. Thanks again.

Just wanted to let you know, The new Empire gas log stove is finally in and working. It looks great and works better than I expected. I put it into my patio enclosue room, now the room is usable 24 hours a day. The remote thermostat works really well. Thanks for offering a service which saved me about $450.00 if I had bought the appliance from a local dealership.

RE: Harold, Salesman for WholesalerNow

This is to thank talking to me at a time when I was so distressed. Harold took the needed time and kept his professional decorum making the necessary assertions to reverse a very negative situation. Harold displayed an honest and friendly style that not only made a bad situation acceptable, but gained a permanent and strong advocate for your business. I purchased a fireplace from you. I am now happy about the results. . .I am thankful to Harold and highly commend him as a skillful professional who can make a business thrive.

Dr. M.L.Garza, CA, USA
4/23/2005

You have been wonderful to order from. I bought my fireplace from you about a year ago. I was a little leary about ordering such a large purchase over the internet, but I saved $1500 by ordering from you. Everything arrived as you said it would and we have enjoyed it. A few months ago, my two year old took a hammer to the top vent and broke a louver off. The local fireplace store wanted to charge me $101 dollars for that little piece. I thought I would give you a try again and see what you would charge for the same piece and it was $70 cheaper. I have recommended several people to you and will continue.

I just wanted to thank you for all your help with answering all my questions about our new fireplace. It has been great working with you and very refreshing to deal with people who are courteous and knowledable-very rare today. Our fireplace order did not come when you said- it came earlier!!! We are spreading the word and cannot wait until your patio web site is up and running.

Thanks again,

Just wanted to let you know that I received the Thermo-Rite doors and have fitted them - very nice. Thank you for prompt shipping.

I looked and compared prices everywhere you could have thought including the tri county area surrounding Daytona Beach. I stumbled upon your web site by accident. You had exactly what I wanted and the the deal was to good to pass up especially with the FREE SHIPPING. Brad was so supportive and walked me through everything including sending me verification e-mails. I anxiously awaited my shipment and feared the worse...a non functional, damaged stove. To my amazement, the Watkins Trucking firm was the greatest. The deliveryman was considerate andprofessional. I am EXTREMELY happy with my new stove and the servicefrom your company. Thanks again for warming our toes.

I bought an electric fireplace and I just wanted you all to know that it is beautiful. I have told everyone to use your site. Everyone I dealt with was very nice and everything was taken care of quickly and easily and very affordable. Thanks again.

My wife and I are extremely pleased with our purchase of Lennox direct vent fireplace from wholesalenow.com. After we went through a few replacements due to California safety regulations, the result exceeded our expectations. We would have not achieved this level of satisfaction without your help and professional assistance.

We would like to express our customer satisfaction with the product and services you offered us. We would consider you and your organization in our next purchase and would highly recommend wholesalenow.com to our friends and family.

We just wanted to convey my appreciation to you and the folks on your Customer Care Team. The Majestic 360DVS3RN unit that we purchased from WholesaleNow.com has performed flawlessly and was truly an excellent value. We saved literally hundreds of dollars compared to our local distributor and the customer and technical support we received has been truly exemplary. Please feel free to refer your customers to us for a personal recommendation.

Thank you for the phone number and all the info concerning my order. It's nice to have good customer service for once.

I just wanted to thank you for the wonderful service you provided in reference to the " fireplace glass door enclosure" I ordered in February of this year. It was beautiful, but, unfortunately did not fit. The instructions you gave me were very clear and precise,and I had no trouble at all, in shipping this item back and receiving a refund. I have dealt with other companys in similar situations and believe me, it usually was a nightmare to get things resolved properly, and it always took several weeks to clear up! I just wanted to let you know how pleased I was with your service. You handled the situation very well, and I felt confident that I was dealing with someone who knew how to relate to the public and do it right. I have no doubts that you are responsible for many happy customers, and your boss should also be pleased with your performance.

Thank you once again,

Wanted to let you know that I got the replacement logs and everything works and looks great. Thanks for your help and the help of all the staff. Your customer service is A1.

Thank you very much for all your help with my purchase. You beat the very best price that I was able to find at several local stores and saved me alot of money. I was recommend by someone to you and will strongly recommend you and your website to anyone. Once again, thank you for really taking care of me and making my purchase so easy.

It was my pleasure to work with Gayle while placing an order for a wood burning stove. She was congenial, knowledgable and professional at all times. When she was uncertain of the answer to any of my questions she said as much and then proceeded to find the information needed. Her timely responses were extremely helpful in my decision making processes. It was her professional, friendly manner that in the end secured my order. I congratulate you and your organization for maintaining such excellent people on your staff. Rest assured that Gayle represents your company in the best light possible. She shines!! Can't wait to get my stove.

Thanks again for such excellent service!!

I have been wanting to thank you for your 'expert' assistance with my purchase of this fireplace unit. It is not often that one comes across a company/individual that puts the customers needs and understanding ahead of the 'sale'! Yours is the only company that took the time to ask how I intended to use the unit, then expertly explain the pro's and con's of the various control systems, ultimately leading to the simplest and cheapest solution. If only the phone and cable company could learn from your example ... Without a doubt, the best internet purchasing experience I has ever had!

I just wanted you to know that I did receive the rest of my order. I can't thank you enough for all your time, patience and assistance. You have been great and I really appreciate you letting me know that my order had been shipped. Thank you so much for everything.

I would like to thank you for all your help. This "simple" purchase has seemed to take on a life of it's own! Once again, thank you for your assistance, and I hope you have a very nice holiday season.

Thank you VERY much for saving Thanksgiving. I received the replacement logs just in time to have installed before our guests began arriving. I didn't believe you could do it and was ready to be a really dissatisfied customer. That all turned around as I received the fed ex. Your customer service is great and I really appreciate it.

I wanted to convey my thanks and share how pleasurable my experience with Wholesale Now has been. My wife and I moved into the New England area 15 months ago after looking at 23 houses. They all had a fireplace except the one we ended up buying. I decided to install one myself and started looking around at various different options. There is a local business in my small town that carries fireplace inserts which caught my interest. I feel strongly about giving my business to locally owned establishments (as I have done with all the lumber and hardware necessary for this project), but I felt uncomfortable buying from this store in particular as the folks there were not polite and didn't seem to care about my business. It was then I found out about Wholesale Now on the Web. From the very first call, your staff has been pleasant and genuinely seems to want to help me, let alone do business with me. I needed to call a few times with questions or to order more parts, and each time, I was greeted with warmth and friendliness. Rest assured, if I ever hear of anyone doing a project similar to mine, or even wants some sort of accessory for their outdoor space, I will refer them to you.

It came in perfect condition and faster than I expected. Thank you so much!

Recently, I had the misfortune of discovering a fireplace that I had ordered and was delivered in February of this year was not the unit I requested. Just prior to installation I removed the remaining wrappings and found the unit was not vented properly for its intended application. I immediately called your customer service number.

At this point you may be thinking this email is a customer complaint. Its not. The error in the order was made by the distributor and does not reflect on the way your company does business. Indeed. This email is complimentary. Your employees were very courteous and helpful with the initial order and the delivery was extremely prompt. Much earlier than I had anticipated. In fact, everything went well until I removed that last cardboard cover.

I don't know the young ladies full name and I don't know her personally, but, Tony in customer service is a treasure your company possesses that you may not be aware of. She has been helping me work out this little bump in my homeowner project by serving as the intermediary between your company and the distributor. Anything I say about Tony would be understatement. The success of an internet business such as yours is really dependent upon the quality of your employees and how well they relate to and resolve the customers needs. The better the employees the better your business. Tony far exceeds that criteria. She is great!

A wise employer would see to it that such an employees efforts were rewarded and that her potential be utilized to the maximum. Thank you for time.

GREAT NEW's. The firescreen arrived this afternoon. Thanks Tony for staying on top of this. I never gave up on you.

Just wanted to let you know I just received the stove I ordered from you. It is beautiful and I love it. We don't have gas hooked up to the house yet but I am looking foward to putting it together and getting it going. I just wanted to let you know how happy I am with your service. My sales rep was Gail , she was very helpful and courteous. It was a pleasure doing business with you.

I just wanted to update you with the news on the fireplace install and the satisfaction I have had working with your man, Brad. When the unit arrived, I was, of course, excited. After unpacking the unit, I noticed that it had sustained some damage in transit. I immediately called Brad and explained the situation, that I had failed to notice damage at the time of delivery and had accepted the unit as shipped. He carefully explained what we could do insofar as recovering on our loss. I appreciated that immensely. It put my mind at ease. I followed his recommendations and he quickly shipped me the touch up paint and the few items I had requested in lieu of a cash discount. The fireplace is now installed in its casework and is working beautifully. I will start the granite cladding this very afternoon. Thank you for your excellent service. The process of purchasing such a large item over the Internet will no longer make me so nervous. It is companies such as your own which make this possible.

I just wanted to thank you for my new fireplace. Although we had a problem with the first one ordered, this one works beautifully. I can only compliment your company on the way you took care of me! I will not hesitate to recommend your company to anyone looking for products such as the ones you have sold to me.

I just wanted to take this opportunity to thank you for all of your help with my order. I am referring to the CHSG6-24 gas logs by Peterson and the burner G62411MI. You were most helpful from the outset, and also with the problem of the broken log which I received. Your concern and expediency in solving the problem are greatly appreciated. . .Thanks again to you and Harold for your professionalism.

I have spoken with representatives of Wholesalenow.com on two occasions concerning the purchase of a set of gas logs. I've been extremely pleased with the service on both occasions. I ordered a set of manual logs on Dec. 3 and called to change the order to remote ready on Dec. 4. Too late... the logs were already shipped, but the representative worked with me to change the order to what I wanted, offered advice on how to return the first set at no cost to me, and shipped the second set of logs on December 4. The first set arrived today (Dec 5) and are now on their way back. The second (remote ready) set should arrive by Dec 9, but given the incredible service, I wouldn't be surprised to see them before then. Thank you so much for not only great prices, $100.00 below local prices for the same item, but for the great customer service as well.

Just wanted to take this opportunity to thank you for the excellent service you provided regarding my recent purchase of 3 fireplaces. The service, quality, and pricing of you products were great!!! I would also like to complement you on your internet site. It is easy to navigate and very informative. As a suggestion for future customers, you may want to include the dimensions of the fireplace surrounds. These could have been listed on your site but I was not able to find them. This information would be very helpful. Again thank you and I WOULD CERTAINLY RECOMMEND YOUR COMPANY to any of my associates looking for a fireplace.

That is all I can say. I got my fireplace today, it took 3 days, with great service. You guys saved me $400 and faster service. Harold answered all my questions.

I want to thank you for helping me with the damaged fire place I received. You replaced it quickly and kept me informed on how things were being handled. I appreciate it.

Thank you for the timely shipping of my new Vanguard Yellow Vintage Oak - VYS18N - which I received about an hour ago...